Course Description:
This course covers the Accessibility for Ontarians with Disabilities (AODA) requirement for Ontario. Not every disability is visible. Approximately 15.5% of Ontarians have a disability. These can include vision disabilities, deafness or hard-of-hearing, intellectual disabilities, developmental disabilities or even mental health disabilities. The AODA was developed by the Ontario Government to ensure that the province is accessible for all people and to remove any barriers it can. It requires that every employer and employee in Ontario to take training on the AODA and the Ontario Human Rights Code. In taking this module, participants will learn:

The intent and purpose of the Accessibility for Ontarians with Disabilities Act, 2005
The definition of a disability under the AODA and Human Rights Code
What policies, procedures and processes are related to providing customer service to those with disabilities
The different barriers experienced by those with disabilities
Customer service compliance standards
How to interact and communicate with those with a disability
Different types of disabilities and tools to help overcome barriers

Course Duration:
Approximately 60 minutes

Course Languages:
English, French

Course Material:
Provincially Specific

Assessment:
Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.

Certificate of Completion:
Upon successful completion of this online course, a certificate of completion will be available for download and printing

Voiceover:
Yes

Discounts:

Enter the number of users you need and the discount will automatically be applied to your price

Number of Users	Discount
1-24	0% off
25-49	17.65% off
50-74	33.50% off
75-99	50.25% off
100 and more	66.67% off

Training Shields

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