Patient complaints and concerns in the work environment come from patient perceptions or an expectation that has not been met by an employee and/or the agency. This course is designed to give the employee an understanding of how complaints are handled in a homecare agency following Accreditation Canada Standards. Material covered includes types of complaints, Accreditation Canada regulation on complaints, patient rights and complaints, quality improvement initiative, and reporting complaints.



  • Enter the number of users you need and the discount will automatically be applied to your price
 Number of Users Discount
1-24  0% off
25-49 17.65% off
50-74 33.50% off
75-99 50.25% off
100 and more 66.67% off

Patient Complaint Reporting


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