In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty. In this module, learn how to understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. This course covers assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience.
Approximately 35 minutes
Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
Certificate of Completion:
Upon successful completion of this online course, a certificate of completions will be available for download and printing
Upon successful completion of the program, you will be knowledgeable and/or demonstrate proficiency in:
|Number of Users||Discount|
|100 and more||66.67% off|