Course Description:
In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty. In this module, learn how to understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. This course covers assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience.

Course Duration:
Approximately 35 minutes

Course Languages:

Course Material:

Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

Certificate of Completion:
Upon successful completion of this online course, a certificate of completions will be available for download and printing

Topics Covered:
Upon successful completion of the program, you will be knowledgeable and/or demonstrate proficiency in:

  • Understanding what is great customer service and why it is important
  • The different types of challenging customers
  • How to overcome each type
  • How to develop a positive customer experience




  • Enter the number of users you need and the discount will automatically be applied to your price
 Number of Users Discount
1-24  0% off
25-49 17.65% off
50-74 33.50% off
75-99 50.25% off
100 and more 66.67% off

Customer Service Training


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