Course Description:
In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty. In this module, learn how to understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. This course covers assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience.
Course Duration:
Approximately 35 minutes
Course Languages:
English
Course Material:
National
Assessment:
Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.
Upon successful completion of this online course, a certificate of completion will be available for download and printing.
Certificate of Completion:
Upon successful completion of this online course, a certificate of completions will be available for download and printing
Topics Covered:
Upon successful completion of the program, you will be knowledgeable and/or demonstrate proficiency in:
Voiceover:
Yes
Voiceover:
Yes
Discounts:
Number of Users | Discount |
1-24 | 0% off |
25-49 | 17.65% off |
50-74 | 33.50% off |
75-99 | 50.25% off |
100 and more | 66.67% off |
Sku: E-HCSS
$49.00