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Course Description:
Regardless of the size of your organization – whether it's a large corporation, a small company, or even a home-based business – you need good communication skills if you want to succeed. This module will help participants learn to get their messages across, in the right way. By touching on the different types of communication and the good etiquette techniques associated with each, participants will learn to be effective communicators.

Course Duration:
Approximately 60 minutes

Course Languages:
English

Course Material:
National

Assessment:
Testing conducted throughout this course is designed to reinforce the information presented. A mark of 80% must be achieved in order to receive a certificate of completion. Participants are able to repeat the course if the pass mark is not achieved.

Upon successful completion of this online course, a certificate of completion will be available for download and printing.

Certificate of Completion:
Upon successful completion of this online course, a certificate of completions will be available for download and printing

Topics Covered:
Upon successful completion of the program, you will be knowledgeable and/or demonstrate proficiency in:

  • Understanding the key components of effective communication
  • The six phrase countdown of things you can say to foster productive communication
  • Identifying the different types of communication
  • Proper email etiquette
  • How to effectively listen
  • Steps to conflict resolution

Voiceover:
Yes

Workplace Communication Online Training Course

Sku: E-HCOM



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